Criteria for Ordering (CFO)
Many factors determine a company's choice of supplier. Here are some of the key reasons why our customers choose to work with FTL.
Quality and Reliability
From the quality management systems in place and approved by external auditors, through to third party certifications, FTL understands quality. We provide quality products and solutions in a traceable and controlled way.
FTL's position in the market allows us to offer a wide range of solutions to several different markets. Our customers can rely on FTL to provide the full solution, reducing the customer's risk and costs through dealing with multiple suppliers.
Very few people buy on price, instead preferring value for money and a return on their investment - which is what FTL offers. Due to our flexibility, we are able to provide an effective solution to the customer's problem at the correct value.
We offer a consultative approach to customer projects. Through a team of account managers, engineers and operational specialists, we support customer requirements from project conception through to installation, commissioning and beyond.
FTL will act as a valuable resource to your business. Our technical experience and specialist knowledge in the sealing industry has proved invaluable to our customers, with a dedicated team available to discuss your company's present and future requirements.
Customers are at the centre of our business. We have dedicated account managers with a flexible approach; qualified, experienced and capable of understanding the needs of our customers and dealing with them in a friendly, professional and timely manner.
FTL is committed to sustainable long term growth achieved through a partnership approach with our customers to reach common goals. Honesty, integrity and collaboration are all key. We're problem solvers who enjoy a challenge.
FTL has a proven track record of working with its trusted customers to successfully solve problems and improve performance. FTL offers long term security through its association with IDEX Corporation.
- TRUST: Make and keep commitments. Be credible, competent and transparent with the facts. Act with courage, candour and compassion.
- TEAM: Insist on winning together with integrity. Embrace diversity. Service before self.
- EXCELLENCE: Exercise discipline and focus. Make a positive impact. Build a legacy of greatness.